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Thank you for choosing WishQi. Every piece of our handmade incense is carefully crafted and securely packaged to ensure your modern ritual begins the moment your package arrives.
1. Order Processing Time
All orders are processed and dispatched within 1-3 business days. Note that we do not ship on weekends or holidays. Bulk/commercial orders may require an additional 1-2 days to ensure maximum protection during transit.
2. Shipping Destinations
We proudly offer shipping to customers across North America (United States, Canada) and Europe.
3. Shipping Methods & Delivery
- Standard Delivery: 7-9 business days
- Express Delivery: 2-3 business days
Please note: Delivery delays may occasionally occur due to customs processing or weather.
4. Shipping Rates
Rates are calculated at checkout. We offer Complimentary Standard Delivery on all orders over $150.
5. Tracking Your Order
Once your order ships, you will receive a Shipping Confirmation email with your tracking number. The link will become active within 24-48 hours.
6. Customs, Duties, and Taxes
International packages may be subject to import duties and taxes (including VAT) incurred upon arrival in your destination country. WishQi is not responsible for these charges; all fees imposed are the responsibility of the customer.
7. Damages
We use specialized shock-resistant packaging. If your order arrives damaged, please save all materials and contact us within 48 hours of delivery at wishqi260314@outlook.com so we can make it right.
8. Contact Us
Need further assistance with your shipment? Reach out to us at: wishqi260314@outlook.com.