Shipping Policy

Your ritual arrives, safely and carefully packaged.

Thank you for choosing WishQi. Every piece of our handmade incense is carefully crafted and securely packaged to ensure your modern ritual begins the moment your package arrives.

1. Order Processing Time

All orders are processed and dispatched within 1-3 business days. Note that we do not ship on weekends or holidays. Bulk/commercial orders may require an additional 1-2 days to ensure maximum protection during transit.

2. Shipping Destinations

We proudly offer shipping to customers across North America (United States, Canada) and Europe.

3. Shipping Methods & Delivery

  • Standard Delivery: 7-9 business days
  • Express Delivery: 2-3 business days

Please note: Delivery delays may occasionally occur due to customs processing or weather.

4. Shipping Rates

Rates are calculated at checkout. We offer Complimentary Standard Delivery on all orders over $150.

5. Tracking Your Order

Once your order ships, you will receive a Shipping Confirmation email with your tracking number. The link will become active within 24-48 hours.

6. Customs, Duties, and Taxes

International packages may be subject to import duties and taxes (including VAT) incurred upon arrival in your destination country. WishQi is not responsible for these charges; all fees imposed are the responsibility of the customer.

7. Damages

We use specialized shock-resistant packaging. If your order arrives damaged, please save all materials and contact us within 48 hours of delivery at wishqi260314@outlook.com so we can make it right.

8. Contact Us

Need further assistance with your shipment? Reach out to us at: wishqi260314@outlook.com.